February 2, 2011
Mr. Jeff Salazar,
I wish to let you know that I found your work on replacing our old oil furnace was professional, friendly and flexible enough about the work to include me as a customer in some of the things to be done. You gave me information about tax credits, savings on gas over oil, advantages of some equipment over others, depending on our needs.
I would recommend you to others as I have already. I appreciate your being accommodating for our needs. As a result, I gave you the job.